At Online Laser Labels  we strive to provide our customers with the highest quality service and support. We have provided our shipping and return policy below. Should you have any questions please feel free to contact our offices.

Shipping Policy: 
  Most orders placed before 3PM EST will ship same business day.
  If the order is unable to be processed and shipped the same day and is listed as "In Stock" the order will be shipped within 24 hours from time of order.
  All orders placed on Friday will be shipped Monday or the next business day if a holiday is the next day.
  All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser.
  Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received.
  Saturday delivery is only available upon request. For Saturday delivery please contact us at 800-481-7669.
  Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise.
  All Canada orders must be placed via phone.
  Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/UPS shipping holidays.
  Online Laser Labels  reserves the right to refuse any order for any reason.

Damaged/Lost/Delayed Shipments: 
Online Laser Labels is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (FedEx, UPS,). All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier's attention. If necessary, purchaser should alert the carrier and items  reguarding that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. Online Laser Labels has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, Online Laser Labels will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay. 

Non Defective Returns:
All non defective labels can be returned for full credit of the merchandise within 30 days of purchase. The following guidelines must be met for consideration of return. 
  Must contact our office within 30 Days of date of purchase. We do not accept returns after 30 days. No exceptions unless authorized before purchase.
  Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 800-481-7669.
  All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department. 
  The box must have the UPC on the box (not have been cut off) and the box not damaged or cut. Original merchandise box must not be defaced or altered in any way.
Credits will be posted to the appropriate account within 14 business days of receipt of equipment. Packages should be mailed to the address below with the Return Authorization on the outside of the box. 
Online Laser Labels Co.
Attn: Returns
680 Heinberg Street
Pensacola Florida 32502